Terms and Conditions

Effective Date: July 16, 2026 1. Acceptance of Terms Welcome to Bennu Studio ("we," "our," or "us"). By accessing or using our website bennustudio.no (the "Site"), booking an appointment, or purchasing our services and products, you ("Client," "User," or "you") agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, please do not use our Site or services. 2. Services and Online Booking Eligibility: You must be at least 18 years old to book an appointment or purchase items through our Site, or have the permission and supervision of a parent or legal guardian. Accuracy of Information: When booking an appointment or creating an account, you agree to provide accurate, current, and complete information (such as your full name, phone number, and email address). Right to Refuse Service: We reserve the right to refuse service to anyone at any time for any reason, including but not limited to inappropriate behavior, health risks, or repeated failure to comply with our policies. 3. Appointment Cancellation and No-Show Policy We value your time and the time of our stylists. To ensure a smooth schedule, we enforce the following policy: Cancellation/Rescheduling: If you need to cancel or reschedule your appointment, you must do so at least 24 hours before your scheduled appointment time. Late Cancellations: Cancellations made less than 24 hours in advance may be subject to a cancellation fee equal to 50% of the reserved service amount. No-Shows: If you miss your appointment without any prior notice ("No-Show"), you may be charged 100% of the service cost, and we reserve the right to require pre-payment for future bookings. 4. Late Arrivals We ask that you arrive on time for your appointment. If you arrive late: • A late arrival may shorten the duration of your service to avoid disrupting the next client's appointment. • If you are more than 15 minutes late, your appointment may be considered a "No-Show," and the cancellation fee may apply. 5. Pricing, Deposits, and Payments Prices: All prices listed on our Site are subject to change without notice. The final price of a service may vary based on hair length, thickness, complexity, and the specific requests made during the consultation. Deposits: For certain high-value services (such as hair extensions, balayage, or bridal packages), we may require a non-refundable deposit at the time of booking to secure your time slot. Payment Methods: We accept payment by cash, major credit/debit cards, and Vipps. Online transactions are securely processed through our third-party payment gateways. 6. Retail Products and Refunds Product Sales: If we offer retail hair care products for sale online or in-salon, all sales are final once opened. Returns/Refunds: Unopened and unused products in their original packaging may be returned within 14 days of purchase for a store credit or refund, accompanied by the original receipt. Service Satisfaction: We do not offer monetary refunds on hair services. However, if you are not fully satisfied with your results, please contact us within 7 days of your service, and we will gladly perform a complimentary adjustment session with the original or a different stylist. 7. Client Health and Safety For your safety, you must inform your stylist before your appointment begins of any of the following: • Allergies, sensitivities, or past adverse reactions to hair dyes, shampoos, or chemical treatments. • Scalp conditions or skin sensitivities. • Medical conditions or medications that may affect your hair (e.g., pregnancy, hormonal therapies). We are not liable for adverse reactions to products or treatments if you failed to disclose relevant health and allergy information prior to the service. 8. Intellectual Property All content on this Site—including logos, graphics, images, website design, text, and videos—is the property of Bennu Studio and is protected by copyright and intellectual property laws. You may not copy, reproduce, or distribute any content from this Site without our express written permission. 9. Limitation of Liability To the maximum extent permitted by applicable law, Bennu Studio, its owners, and its employees shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Site, services rendered, or any products purchased, including but not limited to damages for emotional distress, unexpected hair reactions (where correct procedures were followed), or loss of data. 10. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of Norway, without regard to its conflict of law provisions. Any legal action or proceeding relating to your access to or use of the Site or services shall be instituted in a court in Oslo. 11. Changes to Terms and Conditions We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The updated version will be posted on this page with a revised "Effective Date." Your continued use of the Site or our salon services after changes are posted constitutes your acceptance of the new terms. 12. Contact Information If you have any questions or concerns regarding these Terms and Conditions, please reach out to us: Bennu Studio Address: Rosenlundgata 9, 0474 Oslo, NO Phone: +47 91 55 28 78 Email: bennu.studio.oslo@gmail.com